At Luna Beach Shop, we’re committed to making your shopping experience as smooth as the ocean breeze. Below you’ll find all the details about our shipping and returns policies to ensure you can shop with confidence.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to get your beach essentials to you:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Includes tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Returns & Exchanges

We want you to love your Luna Beach Shop items as much as we do! If something isn’t quite right, our hassle-free returns policy makes it easy to exchange or return items (with a few important exceptions).

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Proof of purchase is required
  • Certain intimate items cannot be returned (see exceptions below)

Important Hygiene Note:

For hygiene reasons, we cannot accept returns on:

  • Bikini Bottoms
  • Bikini Tops
  • Bikinis (sets)
  • One Pieces

These items may only be returned if they arrive defective or incorrect. Please try these items on over your own undergarments.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and details about the item you’d like to return or exchange
  2. Wait for approval – We’ll respond within 2 business days with return instructions
  3. Package your return – Include the original packing slip or order confirmation
  4. Ship it back – Send the package to our returns address (provided in your approval email)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (usually within 5 business days), we’ll process your refund or exchange:

  • Refunds will be issued to the original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
  • Exchanges will be shipped once we receive your return

Original shipping fees are non-refundable, except in cases where we made an error.

Damaged or Incorrect Items

If your item arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover return shipping costs.

Final Sale Items

Occasionally, we may mark items as “Final Sale.” These cannot be returned or exchanged unless defective.

International Returns

International customers are responsible for any customs fees or taxes associated with returns. We recommend marking the package as “Returned Goods” to potentially avoid fees.

Need Help?

Our customer care team is happy to help! Contact us at [email protected] or by mail at:

Luna Beach Shop
2559 Stonepot Road
CONNEAUTVILLE, US 16406

We appreciate you choosing Luna Beach Shop for your beach essentials. Now get back to enjoying the sun – returns shouldn’t keep you from the sand and surf for long!