Welcome to our FAQ section, where we answer your most common questions about our premium swimwear and beach essentials. At Luna Beach Shop, we’re committed to making your shopping experience as effortless as a day at the beach.

About Our Products

What types of products does Luna Beach Shop offer?
We specialize in fashion-forward swimwear and beach accessories, including bikinis (tops and bottoms), one-piece swimsuits, cover-ups, resortwear, rompers, hats, sandals, and jewelry. Our collection features various styles like halter, high neck, and cut-out designs, with options for D+ cup sizes.
Do you offer swimwear for fuller busts?
Yes! We proudly offer a D+ Cup collection designed specifically to provide support and comfort for fuller busts without compromising on style.
How do I choose the right size for swimwear?
We recommend checking our detailed size chart for each product. Some items are marked as One Size – these are designed to fit most body types comfortably. If you’re between sizes or need specific advice, our customer care team is happy to help!

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I change or cancel my order after placing it?
We process orders quickly to get your beach essentials to you fast! If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered processing.
Do you offer gift cards or gift wrapping?
Currently, we don’t offer gift cards or special gift wrapping, but all orders are packaged beautifully in our signature eco-friendly packaging – perfect for gifting!

Shipping & Delivery

Where do you ship?
We ship worldwide to fashion-forward beach lovers everywhere! Currently, we’re unable to ship to some Asian destinations and a few remote areas.
What shipping options are available?
We offer two convenient options:
– Express Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch with tracking
– Free Standard Shipping (via EMS): 15-25 business days after dispatch (free on orders over $50)
How long does order processing take?
Orders typically take 1-2 business days to process (excluding weekends and holidays). During peak season (May-August), please allow up to 3 business days.
Can I track my order?
Express shipments include tracking – you’ll receive a tracking number via email. Our free shipping option doesn’t include tracking, but you can contact us for updates.

Returns & Exchanges

What is your return policy?
We want you to love your Luna Beach pieces! You have 15 days from delivery date to initiate a return. All items must be unworn, with tags attached, and in original packaging.
How do I start a return?
Please email our customer care team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds are issued to your original payment method.

Contact & Support

How can I contact customer service?
Our beach-loving team is always happy to help! Email us at [email protected] for any questions or concerns.
What are your customer service hours?
We’re available Monday-Friday, 9am-5pm EST. We aim to respond to all inquiries within 24 business hours.
Do you have a physical store?
Currently, we operate exclusively online from our sunny headquarters in Conneautville, Pennsylvania, allowing us to focus on creating the perfect beachwear and shipping it worldwide!

Still have questions? Our customer care team is always here to help at [email protected]. We’re committed to making your Luna Beach Shop experience as delightful as a day by the ocean!